A Review | Copper Nottingham
My friend and I, along with both of our significant others and my best friend's adorable baby, went for lunch at Copper, the Nottingham branch. Our experience was somewhat mixed at this establishment. You know me though, I will never give a restaurant (or anything for that matter) a review that it doesn't deserve. So I'll be brutally honest on this one! Let's begin shall we?
The Restaurant, Atmosphere & Service Received
Overall, I was left disappointed by all aspects of this restaurant. The service was okay, at best, the air conditioning was leaking all over the table, leaving us with a view of the manager doing his best to fix it while wobbling on a chair, not to mention the flies that hung around. But, first thing's first. Their first fall-down was before we even got to the restaurant. I had booked a table for 1:30 lunchtime, stating that we will have a baby, and subsequently a pushchair, in tow. We got there and we were seated upstairs...
First impressions? Not great. The service was very disappointing too, they all seemed inexperienced, bored and extremely unhelpful. When our friends arrived, with the baby and pushchair, my boyfriend and I were already sat upstairs. So a member of staff comes up to our table and says not to worry, as there was a table ready for us downstairs. So we got up, went down to the bar, and was there a table ready for us? Of course not.
We then spent the next 5/10 minutes waiting in the doorway. When we asked the same waitress what was going on with the table, she said "well it was supposed to be that one [pointing at a table which had an older couple sat around it, with three quarters of a pint left], but they haven't finished their drinks". So the table wasn't ready. We got so fed up that we eventually folded up the pushchair and carried it upstairs, with little help from any of the staff.
When we got upstairs, it seemed to take an age for someone to come around and take our orders, despite it not being at all busy, even for that time. But I can now understand why there weren't more diners.
Now, despite all of the negativity (but like I say, I always do honest reviews), there were some aspects of our visit which weren't all bad. Our drinks arrived in good time, for example, and they offered to get us a high chair for the baby. But sadly, that was where the customer service ended.
I know I haven't talked about the food yet, but when we had finished our lunch, along with two rounds of drinks (so there were eight glasses and four dinner plates on the table at one point), a waitress asked us if we wanted more drinks, to which we said no. She then looked at our table, having seen all of our dirty plates and glasses, and then carried on about her business, leaving us to look at a table full of used crockery. We had to move it all to the table next to us, as we had run out of room.
It was also at that point when the air conditioning starting leaking, water was dripping onto the table a few yards in front of us, and eventually onto the floor. There was a considerable amount of water too. So the end of our visit consisted of watching the manager fiddle around with the AC unit, whilst doing his best to balance on a chair, making an irritating amount of noise, all while the rest of the staff stood around and watched.
When the time eventually came for us to pay (which also took a ridiculous amount of time), my friends paid their share, my boyfriend paid his (as we like to split the bill between us), then the waitress walked off, as if I wasn't even there, assuming the whole bill had been paid. In fact, I was yet to pay another £30 before the bill was actually settled. I ended up calling her back over. Not what I expect really from a seemingly professional eating establishment.
The Food
Granted, the food wasn't bad. It took some time for it to actually arrive on our tables, despite it not being very busy. My sandwich was cold (it wasn't meant to be), but my fries were red hot, suggesting the rest of my food had been sat there while they waited for the fries to cook. The others thought the food was okay, but nothing special. You could probably get the same thing somewhere else, and it would probably have more bang for your buck.
The dishes we went for...
Veggie Club - Roasted vegetables, hummus, avocado, tomato, mixed leaves, and halloumi on toasted white bread, served with vegetable crisps
Brunch Burger - Sausage patty, smoked streaky bacon, tomato, chilli jam, Emmental cheese and warmed ciabatta and fried potatoes
Columbian Eggs - Scrambled eggs on toasted sourdough bread with spicy tomato salsa and smashed avocado
Breakfast - Owen Taylor's award winning country sausages, back bacon, confit tomato, field mushroom, baked beans, toast and two eggs your way (plus one black pudding +£2)
Fries - as a side
In Conclusion
It's unfortunate, but I wouldn't eat food here again. As it also doubles as a bar in the evenings, I've been for a couple of drinks here on a Saturday night, where the service is always undoubtedly slow, but that's as far as it went up until our latest experience. Overall, I wasn't left at all impressed. In a nutshell, I don't recommend this place, especially for food. Until they retrain their staff in the art of customer service and front-of-house, we will not be going again. Although there aren't many disappointing reviews here on my blog, sadly, this is one of them.
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Let me know if you've been here before, along with what you thought. Was your experience as disappointing as ours, or was yours better? Do let me know. They could have just been having an off day! I will see you next time with another post for you (hopefully a more cheerful one, haha).
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